Delivery & Shipping
Orders placed before 8pm are dispatched the same day, seven days a week, from our own warehouse in Preston. Standard tracked delivery is free once your basket passes £20.
Services and prices
| Service | Cost | Estimated delivery | Dispatch cut-off |
|---|---|---|---|
| Royal Mail Tracked 48 | Free over £20, otherwise £2.99 | 2–4 working days | 8pm, 7 days a week |
| Royal Mail Tracked 24 | £3.99 | 1–2 working days | 8pm, 7 days a week |
Dispatch is not the same as delivery
The cut-off times above are when a parcel leaves us. The delivery estimate then runs from that point. An order placed at 7pm on Saturday on Tracked 48 goes out that evening and is estimated to arrive 2 to 4 working days later — so Wednesday to Friday, not Sunday.
Royal Mail’s tracked delivery windows are estimates rather than guarantees, so please allow the full window before assuming a parcel has gone astray.
Where we deliver
We deliver to addresses anywhere in the UK, including Northern Ireland and the Highlands and Islands, and also to the Isle of Man, the Channel Islands and BFPO addresses. Deliveries to remote postcodes, the islands and BFPO can take longer than the estimates above on any service. Parcels to Jersey and Guernsey travel with a customs declaration and may be subject to local import charges on arrival. We do not currently deliver anywhere else outside the UK.
Orders with three or more kits
Every vape kit contains a lithium-ion battery. Royal Mail treats a parcel with three or more of them as dangerous goods, which it cannot send by air or sea, so it limits where those parcels can go. Up to two kits, and pods or e-liquids in any quantity, can go anywhere we deliver. Checkout tells you if your order is affected.
No delivery of three or more kits
These postcodes are on Royal Mail’s exclusion list for dangerous goods, so an order with three or more kits cannot be delivered to them. You can still order up to two kits.
| Postcodes | Area |
|---|---|
| BT | Northern Ireland |
| IM | Isle of Man |
| JE | Jersey |
| GY | Guernsey |
| ZE | Shetland |
| KW15–KW17 | Orkney |
| HS | Outer Hebrides |
| IV40, IV49, IV51 | Kyle of Lochalsh, Raasay, Rona, Scalpay and parts of Skye |
| KA27–KA28 | Arran and Cumbrae |
| PA20–PA38, PA41–PA49, PA60–PA78, PA80 | Bute, Cowal, Kintyre, Mid Argyll, Oban and Appin, and the islands of Gigha, Islay, Jura, Colonsay, Mull, Iona, Tiree and Coll |
| PH41–PH44 | Mallaig and the Small Isles (Eigg, Muck, Rum and Canna) |
| PO30–PO41 | Isle of Wight |
| TR21–TR25 | Isles of Scilly |
Tracked 48 only for three or more kits
Royal Mail’s Tracked 24 service cannot carry dangerous goods to the rest of Scotland, so an order with three or more kits to these postcodes goes by Tracked 48 instead. Where an area also appears in the table above, those postcodes stay excluded.
| Postcodes | Area |
|---|---|
| AB | Aberdeen and Aberdeenshire |
| DD | Dundee and Angus |
| DG | Dumfries and Galloway |
| EH | Edinburgh and the Lothians |
| FK | Falkirk and Stirling |
| G | Glasgow |
| IV | Inverness, Moray, Ross-shire and Skye |
| KA | Ayrshire |
| KW | Caithness and Sutherland |
| KY | Fife |
| ML | Lanarkshire |
| PA | Paisley, Renfrewshire, Inverclyde and Argyll |
| PH | Perth, Perthshire, Fort William and Aviemore |
| TD | The Scottish Borders and Berwick-upon-Tweed |
Age checks
These are age-restricted products. Orders may be subject to an age check at checkout or on delivery, and a courier can refuse to hand over a parcel to anyone who appears under 25 and cannot produce ID. Nobody under 18 may order.
Tracking your order
A tracking number is emailed when your parcel is dispatched. If you have an account with us it is also on your account page. If tracking has not moved for three working days, email support@hayativapes.uk with your order number and we will open a case with the courier.
Something missing or damaged
Tell us within 48 hours of delivery and we will put it right. Photographs of the packaging and the item help us make the claim quickly. See returns and refunds for the full process.
Hayati Vapes is a trading name of Love Vaping Ltd, registered in England & Wales under company number 11308158. VAT registration GB295311204. Registered office and warehouse: Unit 11–15, Fylde Road Industrial Estate, Fylde Road, Preston, PR1 2TY.
Talk to a person
If anything here does not answer your question, email support@hayativapes.uk or call 01772 875800, Monday to Friday, 9am to 5pm. We are Love Vaping Ltd, Unit 11–15, Fylde Road Industrial Estate, Fylde Road, Preston, PR1 2TY.