Free UK delivery on orders over £20 — dispatched 7 days a week
HAYATIVAPES  UK
Account 0

Free UK Delivery

For orders over £20

Authentic Hayati

Genuine stock, TPD compliant

Same-day dispatch

Order by 8pm, 7 days a week

Secure checkout

Card and Google Pay, securely processed

HAYATIVAPES  UK

Returns & Refunds

You have 14 days by law to change your mind. We extend that to 30 days for unopened, unused items. Faulty goods are covered separately and for far longer.

1. Cancelling before dispatch

We pick and pack quickly, so contact us as soon as possible if you want to stop an order — email support@hayativapes.uk or call 01772 875800. Once an order has entered picking we may not be able to catch it, in which case follow the change-of-mind process below after it arrives.

2. Changing your mind

Under the Consumer Contracts Regulations you may cancel most online purchases within 14 days of receiving them. We extend this to 30 calendar days. To qualify, the item must be unopened, unused and undamaged, in its original manufacturer packaging, with all seals and labels intact.

Contact us first and we will confirm the return address and issue a reference. Return postage for a change of mind is yours to pay, and we recommend a tracked service — until it reaches us it remains your responsibility. Refunds are issued to the original payment method within 14 days of us receiving the goods.

What cannot be returned once opened

For health and hygiene reasons we cannot accept the return of e-liquids, nicotine salts, pods or any sealed item once the seal is broken, unless the product is faulty. This is a standard exemption under the Consumer Contracts Regulations and does not affect your rights over faulty goods.

3. Faulty, damaged or incorrect items

If something arrives broken, stops working, or is not what you ordered, tell us and we will replace or refund it — including your postage.

Under the Consumer Rights Act 2015 you can reject a faulty item within 30 days of delivery for a full refund. After that you are entitled to a repair or replacement, and to a partial refund if that does not put things right.

Your rights do not expire after six months. Six months is only the point at which the burden of proof changes: within the first six months a fault is assumed to have been present at delivery unless we can show otherwise, and after six months it falls to you to show that it was. The time limit for bringing a claim is six years in England, Wales and Northern Ireland, and five years in Scotland.

Please include your order number and, where you can, a photograph or a short description of what the device is doing. Rechargeable devices often have a simple explanation — a pod not seated properly, or a battery flat from transit — and we can frequently resolve it without you posting anything. Our troubleshooting guide covers the common faults.

4. Batteries and safety

Never post a device you believe has a swollen, leaking or overheating battery. Contact us first and we will arrange safe disposal or collection. Damaged lithium batteries must not go into the normal postal system.

5. How to start a return

  1. Email support@hayativapes.uk with your order number and what is wrong.
  2. We reply with a returns reference — put it in the parcel so we can match it to your order.
  3. Send the item back using a tracked service.
  4. We inspect on arrival and refund or replace within 14 days.

Return address

Please email first so we can issue a reference, but the address is:

Returns — Love Vaping Ltd
Unit 11–15, Fylde Road Industrial Estate, Fylde Road, Preston, PR1 2TY

6. Cancellation form

You do not have to use this form — an email saying you want to cancel is equally valid — but you are entitled to one, so here it is. Copy it into an email to support@hayativapes.uk, or print it and post it to the address above.

To Love Vaping Ltd, Unit 11–15, Fylde Road Industrial Estate, Fylde Road, Preston, PR1 2TY — support@hayativapes.uk

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

_______________________________________________

Ordered on / received on: ______________________

Order number: ______________________

Name of consumer: ______________________

Address of consumer: ______________________

Signature (only if this form is sent on paper): ______________________

Date: ______________________

7. Your statutory rights

Nothing in this policy reduces your legal rights. If a product is faulty, not as described, or not fit for purpose you may be entitled to a refund, repair or replacement under UK consumer law regardless of anything written here.

8. If we cannot resolve it

Please contact us first — most problems are settled quickly at support@hayativapes.uk or on 01772 875800. If you are unhappy with how we have handled it:

  • Free independent advice is available from Citizens Advice, who can also refer matters to Trading Standards. Citizens Advice is an advice service, not a dispute-resolution body.
  • Alternative Dispute Resolution. We are not currently a member of an ADR scheme and do not agree to use one. You remain free to bring a claim in the county court.

Hayati Vapes is a trading name of Love Vaping Ltd, registered in England & Wales under company number 11308158. VAT registration GB295311204. Registered office and warehouse: Unit 11–15, Fylde Road Industrial Estate, Fylde Road, Preston, PR1 2TY.